Meet the GMI Team
We are a family owned and operated laboratory equipment company. Selling scientific equipment, parts and service is our business.
Our first core value is simple: Be Customer Centric. To show this, we created a Customer Experience Department. This team’s sole responsibility is to ensure you have an unmatched experience when working with GMI. Our culture is customer obsessed. Our passion is empowering scientists to do ridiculously cool things with affordable instrumentation.
Our Engineers and Sales Consultants work to understand your needs, create high value solutions and deliver unrivaled service and support.
25+ Full-Time Employees
10 Technical Sale Consultants
7 Full-Time Service Engineers
Over 48,000 satisfied customers
GMI Service Team
- Average 22 years of experience
- Factory trained by major manufacturers
- Led us to a customer satisfaction score of 4.84 / 5 in 2020
- Our GMI Certified Service Network has 60+ engineers
- There truly isn’t a better service team in the industry
Technical Sales Consultants
- Average 13 years of industry experience
- All Sales consultants are factory trained by major OEMs
- Led us to a customer satisfaction score of 4.84 / 5 in 2020
- Have a deep understanding of methods and applications
- The knowledge to handle any of your instrumentation needs
Head of Customer Experience
- Gwen has 20 years of industry experience
- Works hands on with all customers
- Equipped to handle any issue
