Service Request

It is never a good thing when things don't go quite to plan. If your laboratory instrument is giving you trouble you have come to the right place! In three simple steps you can be on your way receiving a quote on the repair of your broken lab instrument.


Secure your investments with consistently top-performing equipment reaching its maximum operating life when you follow GMI’s Tips for Proper Lab Equipment Maintenance. Download the guide today and learn about:

  • Routine Cleaning and Preventive Maintenance for different types of laboratory equipment.

  • Assessing equipment against specific performance measures.

  • Maintaining the ideal clean and contamination free laboratory environment.

  • Implementing repairs either by qualified, lab-trained engineers and/or performing simple repairs on your own.

Download the Tips for Proper Lab Equipment Maintenance Guide and get the most value out of your equipment. Click Here.


Instrument that is giving you trouble

If you purchased your instrument from GMI in the past, It will have a Product Identification Number, this can be easily found by locating the PID sticker.(No PID number? No Problem just leave it blank).

Using your product manual or invoice,please provide as many details as you can onto the form fields on the right.

Nature of Problem?Now that we have the information we require about your instrument please
describe the option that best describes the nature of your problem

Specifics - In just a few sentences please describe any additional information you think would be helpful in describing your problem:

Personal Information

Please input a little information about you, your company and your locations before we can process your inquiry.